International Call Center Benchmarking Consortium - Benchmarking is a critical facet of a Call Center organization

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Texas - Houston, United States

International Call Center Benchmarking Consortium

An association of call center professionals to compare operating performance and identify the best business practices.

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Description:	Benchmarking - International Contact Center Benchmarking Consortium
	Benchmarking is a critical facet of a Call Center organization. The goal of ICCBC is to provide useful benchmarking data to Call Center managers.
Category:	Benchmarking and Best Practices
	International Call Center Benchmarking Consortium - Customer - Service - Customer Service - Call Blending - Networks - Dial - Telemarketing - Wait Time - Answer - Training - Benchmarking Call Centers - Call Handling - Acd - Cti - Capacity - Capacity Management - Time Per Call - Call Pickup Time - Call Volume - Council - Data - Database - Organization - Exchange - International - Measures - Metrics - Performance - Process Improvement - Reengineering - Studies - Group - Center - Association - Best Practices - Clearinghouses - Consortiums - Databases - Exchanges - Research - Vendors - Centers - Benchmarking - Seats - 24/7 - Back Office - Inbound - Initiate

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Website Information

Administrative Contact:
Mark Czarnecki
The Benchmarking Network
4606 FM 1960 West, Suite 250
Houston, Texas 77069
US

Created On:23-Mar-2000