Today, Mercury Interactive Corporation (OTC: MERQ), the global leader in business technology optimization (BTO) software, announced that Phoenix Insurance, one of the leading insurance companies in Israel, uses Mercury Business Availability Center(TM) to manage the business-critical applications and processes that support its network of more than 3,000 insurance agents. Mercury Business Availability Center is a strategic part of Mercury BTO Enterprise(TM), the industry's first integrated suite of BTO offerings designed to help customers optimize the business outcomes of IT.

Phoenix Insurance is one of Israel's leading insurance groups, providing general, life, health and nursing insurance services. It employs 1,400 people and has a network of approximately 3,000 freelance insurance agents who service their customers throughout Israel. Phoenix Insurance handles approximately 70 percent of the company's business processes electronically, and has developed a special portal for its agents to use for policy proposals and claims processing. Phoenix Insurance uses Mercury Business Availability Center to monitor more than 80 key business transactions supporting processes ranging from quote generation to processing claims to premium renewals. Mercury Business Availability Center helps make sure that these processes are always available and performing to meet the needs of the thousands of agents who depend on them. Phoenix Insurance also leverages the advanced problem resolution capabilities of Mercury Business Availability Center to help proactively detect and resolve problems before they impact an agent's abilities to generate new business or service customers.

"At Phoenix Insurance, our goal is to use technology to help us process claims faster to give us a competitive advantage and help us increase our market share," said Yaki Cohen, director of infrastructure for Phoenix Insurance. "With Mercury Business Availability Center, we are able to proactively address issues before they affect our entire network of insurance agents who rely on our portal to service our customers."

ABOUT PHOENIX INSURANCE COMPANIES

The Phoenix Insurance Companies is the fourth largest insurance group in Israel. It provides general, life, health and nursing insurance services. The Phoenix is a publicly held company traded in the Tel Aviv stock exchange. It employs 1,400 people who provide services to some 3,000 insurance agents. With a share of 20% of the domestic insurance market, the Phoenix is considered the fourth largest insurance company in Israel. The Phoenix Group consists of the Hadar, Dolev and Noga insurance companies.

ABOUT MERCURY

Mercury Interactive Corporation, the global leader in business technology optimization (BTO), is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the largest enterprise software companies today. Mercury provides software and services for IT Governance, Application Delivery, and Application Management. Customers worldwide rely on Mercury offerings to govern the priorities, processes and people of IT and test and manage the quality and performance of business-critical applications. Mercury BTO offerings are complemented by technologies and services from global business partners.

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